> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appgoat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# provider_error

> 502 · Store API error

> [!NOTE]
>
> HTTP status **502** · Retry: **Yes, after a wait** · Failed requests never cost credits.

```json 502 response theme={null}
{
  "error": {
    "code": "provider_error",
    "message": "Store API error.",
    "hint": "…",
    "docs": "https://docs.appgoat.ai/errors/provider_error"
  }
}
```

## Why

App Store Connect, Google Play or Apple Ads returned an error while AppGoat read from or wrote to a connected account. `error.provider_status` is their HTTP status.

## Fix

If the provider refused access, re-verify the connection (`POST /v1/connections/{id}/verify`): the key may be revoked or lack a role. Otherwise retry in a minute.

## Still stuck?

Email [support@appgoat.ai](mailto:support@appgoat.ai) with the endpoint and the time of the request.


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